Complaints

If something we did, or didn’t do, has fallen short, we want to hear it directly and put it right.

1. Write to us

   Email [complaints email address] with your company name, what happened and what you would like us to do. A partner, not the person you are complaining about, handles it.

2. We acknowledge it

   Within [X] working days, with the name of the person handling it.

3. We respond in full

   Within [X] working days: what we found, what we will do about it, and by when. If we need longer, we tell you why and give you a date.

4. If you are not satisfied

   You can take the matter to the professional body concerned: the Madrid Bar (Ilustre Colegio de la Abogacía de Madrid, ICAM) for legal advice, or the College of Economists of Madrid for tax and accounting work. Details of our registrations are on our credentials page.